I've purchased two MinnowBoard Max boards. The first one arrived dead. I obtained an RMA and sent it back to CircuitCo. They re-flashed the board and returned it to me, the whole process took a little over a week. It appeared to work fine, initially, then died again about a week later and would not boot again. In the meantime, I purchased another one,it appeared others weren’t having significant issues with the board.
Back in November, 2015, I started the RMA process, for the first MBM, with the help of John Hawley.
On 12/2/2015, I received an e-mail from CircuitCo, stating they had received my board and that they would begin diagnostics and keep me posted.
On 12/11/2015, I had not heard back from CircuitCo, so I sent an e-mail requesting a status update.
I received a response the same day, they apologized and said their RMA dept. was backlogged and I would receive an update on Monday 12/14/2015.
I never received that update and that was the last time I’ve heard from CircuitCo . I sent e-mails to CircuitCo on 12/26/2015 and again 1/5/2015, no response.
I’ve called CircuitCo several times, but there is never an answer.
At this point, I’m not sure what to do, I’m open for suggestions.